Terms & Conditions
Reactsouth Group Limited Plumbing, Heating, Roofing & Extensions
1. Definitions
Reactsouth Group Limited
The person(s) instructing the Company.
Services Plumbing, heating, roofing, extension construction, and associated works.
Estimate/Quotation: A written price for specified Services, valid for 30 days.
Agreement formed upon Client acceptance of Estimate/Quotation and these Terms.
The specific tasks undertaken as per the Contract.
The location where Services are performed.
2. Acceptance & Contract Formation
These Terms apply to all Services unless superseded by a written, signed agreement.
Acceptance of an Estimate/Quotation (verbally, in writing, or by allowing Work commencement) binds the Client to these Terms.
Any Client variations must be agreed in writing before work proceeds.
3. Estimates & Quotations
Estimates are based on visible conditions and information provided by the Client at the time of inspection.
Exclusions Estimates exclude:
Costs for unforeseen issues (e.g., rot, asbestos, structural defects, unsuitable existing installations).
Making good decorative finishes unless explicitly included.
Specialist surveys (e.g., structural engineer, drainage CCTV).
Building Regulation/Planning Permission fees unless stated.
Prices are subject to change if materials/labour costs increase significantly between quotation and start date.
4. Variations
Any change requested by the Client *after* Work starts constitutes a Variation.
Variations must be agreed in writing (email acceptable) detailing the change, cost, and impact on schedule.
No work on variations will commence without written agreement.
The Company reserves the right to charge for abortive work/materials due to Client-requested variations or cancellations.
5. Access & Site Conditions
Client must provide safe, clear, and uninterrupted access to the Site for personnel, materials, and equipment.
Adequate parking, welfare facilities (toilet, wash area), and a secure storage area must be provided.
Client is responsible for ensuring the Site is safe (e.g., removal of hazardous materials, securing pets).
The Company is not liable for damage to unmade access routes (e.g., driveways) unless caused by negligence.
Unforeseen Conditions
Discovery of asbestos, structural instability, hazardous wiring, severe rot, or other hidden defects will necessitate suspension of Works and renegotiation of costs/schedule.
6. Client Responsibilities
Obtain all necessary Planning Permissions, Building Regulations approvals, and Party Wall Agreements. Provide copies to the Company.
Ensure accurate location of underground services (gas, water, electric, telecoms) is provided before excavation/drilling commences.
Clear the work area of furniture, belongings, and personal items.
Make arrangements for children/pets to be away from the Site during Works.
Provide a suitable electrical supply and water source.
7. Materials & Equipment
Materials supplied by the Company remain its property until full payment is received.
The Company will use materials as specified in the Contract. Where specific items are unavailable, suitable alternatives will be used after Client consultation.
Client-supplied materials must be on-site when needed, in good condition, and suitable. The Company accepts no liability for defects in or delays caused by Client-supplied materials.
All equipment/tools remain the Company’s property.
8. Payment Terms
Deposit: A deposit of [e.g., 25-50%] may be required for large projects or material orders.
Stage Payments: For extensions/large projects, interim payments will be invoiced at agreed milestones.
Final Invoice: Issued upon completion of Works.
Payment Due: Invoices are due within 7 days of the date of the invoice.
Late payments will incur interest at 5% per month above the Bank of England base rate and recovery costs.
Completion: “Completion” means the Works are finished as per the Contract, barring minor snagging items. Final payment is due irrespective of minor snagging.
Right to Suspend: We reserve the right to suspend Works for non-payment of due invoices.
9. Timescales & Delays
Start and completion dates are estimates only and not guaranteed.
The Company is not liable for delays caused by: Client variations or failure to provide access/information.
Adverse weather (especially for roofing/external works).
Unforeseen Site conditions.
Delays in Client securing permissions.
Delays by third parties or material shortages beyond our control.
Force Majeure events.
10. Liability & Insurance
The Company holds Public Liability Insurance of £5 million and Employers’ Liability Insurance. Copies available on request.
We take reasonable skill and care in performing Services.
Limitation of Liability
Our total liability for any claim (including negligence) is limited to the value of the Contract or the sum insured, whichever is lower. We are not liable for indirect or consequential loss (e.g., loss of profit, business interruption).
Defects must be reported in writing within a reasonable time of discovery.
11. Defects & Guarantees
Workmanship Guarantee: We provide a [e.g., 12 or 24] month guarantee on workmanship from the date of completion, provided full payment has been made.
Manufacturers’ Warranties: Goods supplied (e.g., boilers, roof tiles) carry the manufacturer’s warranty. The Company will assist with claims but is not liable for inherent product faults.
The guarantee excludes:
Defects arising from Client misuse, negligence, failure to follow operating/maintenance instructions, or unauthorised alterations.
Normal wear and tear.
Pre-existing issues in the Client’s property/systems.
Defects in Client-supplied materials.
Snagging items will be rectified promptly after written notification within the guarantee period.
12. Health, Safety & Compliance
The Company complies with all relevant health and safety legislation.
Clients and their visitors must adhere to all safety instructions given by our personnel while on Site.
13. Termination
By Client:
Must be in writing.
Deposit/non-recoverable costs incurred are forfeit. Client liable for costs of work completed/materials ordered.
By Company May terminate if:
Client breaches terms (e.g., non-payment, failure to provide access/permissions).
The Site becomes unsafe.
Client becomes insolvent.
Termination costs will be invoiced.
14. Dispute Resolution
Any dispute should be notified in writing immediately.
Both parties agree to attempt to resolve the dispute amicably in the first instance.
If unresolved, parties may pursue mediation before litigation.
15. General Sub-Contracting
We may use specialist sub-contractors but retain responsibility for their work.
Third Parties: No rights under this Contract for third parties (Rights of Third Parties Act excluded).
Governing Law: This Contract is governed by the laws of England & Wales.
Entire Agreement: These Terms, the Estimate/Quotation, and any agreed Variations constitute the entire agreement.
Data Protection: We process personal data per our Privacy Policy (available on request/website).